Privacy Policy

At globalassist.ai, we are committed to protecting your personal data and ensuring transparency in how we handle information. This Privacy Policy explains how we collect, use, and protect the data provided by our customers, especially regarding advertising and data security.

1. Data Collection and Usage

When you use our services, we may collect and process the following types of personal information:

  • Contact Information: Name, email address, phone number, and address.
  • Booking Data: Details provided via WhatsApp and PayPal when you make a booking with us.

This information helps us provide and improve our services, particularly in booking confirmations and client support.

2. Use of Google Ads and Facebook Ads Pixel

We use Google Ads and Facebook Ads Pixel on our website to track the effectiveness of our advertising campaigns and improve the relevance of our ads. These tools collect data on your interactions with our site, which may include:

  • Pages visited
  • Time spent on each page
  • Actions taken (e.g., clicks, form submissions)

This data allows us to better understand user preferences and optimize our advertising strategies.

3. Data Matching for Advertising Purposes

To improve ad targeting and measure ad performance, we may upload customer data to Google and Facebook in compliance with their advertising guidelines:

  • Data Types: We upload only hashed data, including email addresses and phone numbers. This hashing ensures that personal information remains private and secure.
  • Data Security: These uploads are done in encrypted formats as required by Google Customer Match, Google Enhanced Conversion, and Facebook Custom Audiences. This process prevents personal data from being directly shared with these platforms, as the data is only matched to existing users if available.
  • No Third-Party Sharing: Your data is never sold or shared with any third parties. It is used solely for ad targeting and performance analysis on Google and Facebook.

4. Data Storage and Protection

We employ industry-standard security measures to store and protect your personal information. Access to data is restricted to authorized personnel only. We retain customer data as long as necessary for our business purposes, after which it is securely deleted.

5. Your Rights

You have the right to:

  • Access and review the data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your data, where applicable, under data protection regulations.

To exercise any of these rights, please contact us by Email or WhatsApp.

6. Changes to Our Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us on WhatsApp at +261 37 485 65 22 or Email at info@globalassist.ai.